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What if my Furniture Arrives Damaged?

Our policy regarding damaged items stipulates that customers must promptly notify us of any damage within 24 hours of the delivery date. This timeframe is crucial for us to assess and address the issue effectively, as we cannot discern the cause of the damage beyond this period. Failure to notify us within the specified timeframe will result in the unavailability of refunds for damaged goods. However, if customers adhere to the 24-hour notification window, they become eligible for a replacement. It is important to note that our policy does not extend refunds for cases of change of mind. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a seamless resolution process.