Ordering FAQs

Standard delivery for made-to-order furniture typically takes 10–13 weeks to your address from cleared payment and final specification approval. This is an estimate based on typical production and freight times. Customs inspections, extended holds and other unforeseen delays can extend it.

If your delivery involves stairs, a lift, tight turns or restricted access, send us your postcode and access details before ordering. We can confirm options and quote any additional handling. Read the delivery and access guide.

Standard delivery is to your door. White-glove delivery, where available, is a paid upgrade that includes room placement, assembly and packaging removal.

Stone and timber samples are A$50 each, including Australian delivery. They are sent by air and typically arrive in 7–10 days. The full sample cost is credited against your final furniture invoice. Choose a sample.

We send a progress update every fortnight. Before dispatch, we share 4K video and 360° photos of your finished furniture, along with images of the protective packing.

Contact the studio with your order details and photographs of the piece and packaging as soon as possible. Read our returns information.