Lead Times

TERMS AND CONDITIONS
Full payment must be made before you can receive items.
All order transactions are final. We do not offer change of mind as all of Our pieces are made to order items.

Our 8-12 week lead time is determined by item production time & availability, and subject to change. Shipping delays are unfortunate and out of our control.
Colours may appear different in person, and are not a basis for refund.

LEAD TIMES:
We are typically able to guarantee that your items will arrive at our warehouse within 8-12 weeks. Unfortunately there are occasions when these shipments are delayed in transit or at customs. Once we receive these items we are able to dispatch them, which can often take an extra week to arrive with you.

We do our best to make sure we update our customers along the process.

RETURNS:
All Orders are classified as a custom made goods as we would not have ordered them if you had not purchased them, as such some items are non-returnable.

CANCELLATION:

  • All Orders are classified as custom orders and as such you will forfeit all or part of you money if you choose to cancel your order.
  • Orders can take between 8-12 weeks to arrive in our ports and could be held for longer periods for Australian custom clearances, inclement weather, strikes and other issues that may arise which are out of our control.
  • Pre-orders can be carried out on our website or in store.
  • By paying all of the order, the customer agrees to accept the Terms and Conditions set out on this page and other relevant T&Cs pages.
  • The customer is aware that they are receiving a discount to accept part or all of the of the risk in the purchase.
  • Orders cannot be cancelled without forfeiting their payment.
  • When the Order is accepted and ordered, the customer is liable to lose any monies paid. 
 POLICY FAQ:

I made an order two weeks ago and haven't heard anything, what's going on? Did my order go through?

If the payment has been made, your order has gone through. You should have received a confirmation email immediately after making your purchase, sometimes they can be found in your Spam/Junk folder. Once our shipment is on it's way from the manufacturer, we will let you know and make sure to keep you updated on any delays or circumstances that may arise.


Can I cancel an Order?

Orders cannot be cancelled due to the fact that we have already ordered the item from the factory especially for you as they are custom made.

How long will the shipment take?

 items are expected to be delivered within 12 weeks from the date of purchase.

Please note with ordering we are only able to advise of the expected arrival date into Australia. The date the goods arrive at our warehouse for dispatch to you, is dependent on many factors, such as the time taken to get the raw materials to the factory, passing our quality control inspection, clearing customs etc. As a result, delays can occur.

What if my Furniture Arrives Damaged?

Our policy regarding damaged items stipulates that customers must promptly notify us of any damage within 24 hours of the delivery date. This timeframe is crucial for us to assess and address the issue effectively, as we cannot discern the cause of the damage beyond this period. Failure to notify us within the specified timeframe will result in the unavailability of refunds for damaged goods. However, if customers adhere to the 24-hour notification window, they become eligible for a replacement. It is important to note that our policy does not extend refunds for cases of change of mind. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a seamless resolution process.